Tag: UX

Industrial design of the Paleolithic

After I posted my sad tale of lost antiquities, I went back down to the basement and gave the search another shot. Thanks to some minor flooding last autumn, I’d carted most of our still-packed boxes around fairly recently, so had a pretty good idea where my Paleolithic tools might be. Two boxes into my search, I found them.

Paleolithic Tools

Each tool is fascinating, but one in particular has intrigued me and made me question the label of “crude” I had applied in my review of the Burke Museum. I learned to respect the maker of this tool — presumably a scraper — only after turning it over and over in my hand, until suddenly it just fit. The basic problem was that I was trying to hold the tool the way they’re displayed in museums, with the “interesting” side up (below, left). By turning the tool the other way around (below, right), all its bumps and ridges slipped into place.

Paleolithic Scraper - Right-handed (3) Paleolithic Scraper - Right-handed (4)

Specifically, the bulb of percussion slips under my thumb and the ridges fit my fingers. After a little more experimentation, I found two more ways of holding the scraper. It even has a plane where you can rest your finger to apply greater pressure (below, left) while cutting.

Paleolithic Scraper - Right-handed (5) Paleolithic Scraper - Right-handed (7)

But all of that is just “basic functionality.” At first, I thought the tip had broken off, but in reality the exposed cortex appears to be part of the “design,” with several stripes from the ancient sedimentary stone left in place. Similarly, the flint-knapper has left a strip of the lighter-colored cortex in place along the non-cutting edge. These little touches add absolutely no functional value to the tool. They’re just, well, beautiful.

The reason I love archaeology is less about the science (though I’m passionate about that, too) and more about the connections I feel with the people who came before me. Through this hunk of stone, I find myself connected to one specific person who did something special with their chert scraper more than 18,000 years ago.

And that connection is something special indeed.

How to make random strangers hate your pet

One of the cool things I do (not astronaut or fireman cool, to be sure) is that I get to help design the user interface for my features. As a writer, this generally just involves writing all of the labels and error messages, but my wife is always joking that I don’t do enough to use my powers for the fame and fortune of our dogs. Clearly, someone at Amazon.com has the same idea.

I had forgotten my iPod at home, so I was using my backup headphones to listen to Pandora. (I’m so ineffective without the noise-canceling effects of music that I keep a pair of backup headphones in my desk drawer. With a little Johnny Cash or Death Cab for Cutie, I’m a tech writing machine.) I liked one of the artists and clicked their Amazon.com link to find out more, only to see this page:

Now, there’s something to be said for friendly error messages — especially in consumer contexts like this one. The reader may even be disarmed enough not to be annoyed. To Amazon or Pandora’s credit, I’ve never seen the “Amazon.com Error Corgi” since, but I’ve encountered cutesy or mascot-themed error messages on other sites.

Flickr, for example, is famous for using the message “Flickr is having a massage” during downtime. The first time I saw this, like the ideal user I mentioned earlier, I was highly amused. The second time I saw this (a month or two later), I was less amused but not annoyed. But when Flickr upgraded the site from Beta to “Gamma” (whatever that means), I saw this and other cutesy but useless error messages over, and over, and over. I was much less amused after several days of being locked out of my account.

The lesson here is that error messages should be easy to understand, but truly informative. (As a side note, I hate Apple error messages because there’s so very little real, actionable information in them. I could go on and on about the uselessness of Apple Help, but I’ll save that for another day.) Attempting to be colloquial or cute can in the long run backfire in situations where the users is likely to see the error repeatedly.

And that’s why Pugsly and Josie will never be featured in any of the error messages I write.

EDIT: Here’s one of the Flickr error messages I was talking about, but didn’t have a screen shot at the time:

Hiccups indeed.